Hacker Newsnew | past | comments | ask | show | jobs | submitlogin

This isn't related to block storage at all, but I was a big fan of DO until I hit a weird issue where they wanted me to prepay via PayPal to spin up more than 50 droplets at a time. I work in an organization that is spinning up many nodes at once for a short time and then destroying them soon after, for various but totally legitimate reasons. One look at our account history can demonstrate that this is almost exclusively how we use their services, so it's not like this was a weird request. And we've never missed a payment or paid late or otherwise ever given Digital Ocean any reason to think we wouldn't be good for the charges at the end of the month (especially considering we were already spending sometimes in the thousands of dollars every month). This was so off-putting. I stopped using Digital Ocean that day.


You could’ve asked to have been moved to a business account. Just saying.


We do have a business account, if I'm reading the console correctly. I was wrong about the limit of 50. It is a limit of 100 droplets but this is an artificial limitation that they wouldn't budge on. It's clear from the (lengthy) account history that this is normal behavior for us, and I work for a company whose name everyone knows, so it's not like we're some no-name scammers. Regardless, asking customers to buy vouchers for what really is only moderate use of a service is really off-putting. It was so off-putting actually that, more than halfway through writing it, I scrapped a driver for some pretty popular software that would have enabled the use of Digital Ocean as a backend.


Wasn't the issue resolved after writing to their support?


Nope. They wanted money up front via PayPal.




Guidelines | FAQ | Lists | API | Security | Legal | Apply to YC | Contact

Search: