The thing that really surprises me is "access to Google experts", which apparently means chat, email and phone [1]. Google has really avoided direct B2C interaction in the past; I wonder how they are developing this ability from scratch.
Good point. I even have a pixel, have used support, and ignored this. Demonstrates what a small part of my interactions with Google are paid!
Maybe that filter (a small fraction of Google accounts will become paid One accounts) means that there is no heculean effort to build a human support team at Google scale. It's interesting that Amazon has very arms length support for its 100M+ Prime users, even at a higher price point.
[1] https://techcrunch.com/2018/05/14/say-hello-to-google-one/