> We are disappointed with the lack of responsiveness to community concerns. On Meta Stack Exchange, bug reports, feature and support requests go unacknowledged, sometimes for months or years, and some excellent posts never receive a staff response. Meanwhile, there have been cases when staff have responded to complaints on Twitter almost immediately, taking action without due process and without consulting with the impacted sites.
It’s sad that more and more companies ignore normal support channels (a very well established and proven one in SE’s case) and only answer to Twitter shaming. For one thing, it’s very unfair to those of us who don’t (otherwise) use Twitter — I have to keep an account just for tech support, and even then I highly doubt my requests are valued as much as ones from accounts with 10k or more followers.
It’s sad that more and more companies ignore normal support channels (a very well established and proven one in SE’s case) and only answer to Twitter shaming. For one thing, it’s very unfair to those of us who don’t (otherwise) use Twitter — I have to keep an account just for tech support, and even then I highly doubt my requests are valued as much as ones from accounts with 10k or more followers.