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Gaming is an interesting bellwether, having birthed both Slack and Discord. I used a variety of tools for gaming communities over the years: dial-in BBS, AOL chatrooms, IRC, ICQ, AIM, forums, XMPP, and Skype. Ultimately it had to be easy to get in and coordinate effectively and often.


Moreover, in the case of video games comms, the users of the software are the customers. You don't find that with enterprise software much.




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