"It seems like it's pretty standard advice that it's better to have 100 customers who absolutely love your product and never churn than 10K customers who have a slightly positive impression of it and 10% of them churn out every month."
??? What, no.
Do the math on what you just said.
You'd have to charge 100x the price to have only the 'beloved customers'.
'Churn' is a normal part of business. 100x the customer based, for 10x churn? I think most people would take that.
'Years long waiting list' - is mostly rubb hype, a marketing tactic.
You are not going to be on the waiting list, if they think you are important.
My 'wait' was maybe 3 months, probably because I have 'some banking' elements on my profile. If I was a founder, probably 1 month.
It's a matter of who they think is willing to pay - and - a 'scarcity' tactic that feeds right into the egos of the kinds of people who would want that product.
Their tactics may be reasonable - it could be optimal for them ...
... but my issue is - they are not rational tactics in a competitive market.
Someone could 'copy the whole thing' and give it away for $1 a month.
'Churn' is not hugely relevant.
Which makes me believe that the features are just not that valuable.
They are trying to be a premium brand product in software.
I think 10% layoff is probably just an excuse to cut some fluff and R&D during a downturn. They can harvest cash a little bit before expanding.
??? What, no.
Do the math on what you just said.
You'd have to charge 100x the price to have only the 'beloved customers'.
'Churn' is a normal part of business. 100x the customer based, for 10x churn? I think most people would take that.
'Years long waiting list' - is mostly rubb hype, a marketing tactic.
You are not going to be on the waiting list, if they think you are important.
My 'wait' was maybe 3 months, probably because I have 'some banking' elements on my profile. If I was a founder, probably 1 month.
It's a matter of who they think is willing to pay - and - a 'scarcity' tactic that feeds right into the egos of the kinds of people who would want that product.
Their tactics may be reasonable - it could be optimal for them ...
... but my issue is - they are not rational tactics in a competitive market.
Someone could 'copy the whole thing' and give it away for $1 a month.
'Churn' is not hugely relevant.
Which makes me believe that the features are just not that valuable.
They are trying to be a premium brand product in software.
I think 10% layoff is probably just an excuse to cut some fluff and R&D during a downturn. They can harvest cash a little bit before expanding.