> I think the assumption of badfaith in this thread from Fly is pretty unprofessional.
Customers aren't supposed to show professionalism. Service providers are. I didn't see disrespectful comments here.
People here are just poiting this has happened many times and look like a pattern. If you don't fix a communication issue after multiple occurrences, you might not be ill intentioned, but at least careless.
(Note: I edited my comment to make it clear I'm referring to badfaith from commenters, quote above is from pre-edit)
I'd argue the expectation goes both ways. I won't link to specific comments, but I think it's pretty clear that some of them cross the line to disrespectful.
I haven't seen a single instance of disrespect -- just justified frustration for the outage and lack of communication. There seem to be a lot of frustrated Fly.io customers and a vocal number of Fly.io fans.
Customers aren't supposed to show professionalism. Service providers are. I didn't see disrespectful comments here.
People here are just poiting this has happened many times and look like a pattern. If you don't fix a communication issue after multiple occurrences, you might not be ill intentioned, but at least careless.