That's why they call it "on-call", you only work if you get the call. If you're on-call and being expected to work on unrelated tickets then you're now adding many hours/days to your working week, and somewhere near and just over the horizon is burnout town.
That's why they call it "on-call", you only work if you get the call. If you're on-call and being expected to work on unrelated tickets then you're now adding many hours/days to your working week, and somewhere near and just over the horizon is burnout town.