I’m a bit apprehensive since I don’t know SW personally, but what my friend described sounded like a borderline abusive behavior. Basically he treated people like they were stupid and shouted at them when they made mistakes.
I think it’s a shared trait among the ultra successful (think: bezos, jobs, musk, wolfram), that they unrelentingly pursue good ideas. In that relentless pursuit, people will inevitably have their (bad) ideas shot down.
Wolfram becomes audibly irritated at bad ideas, but mostly only when they should have been better, more complete, better explained (in their interest of time, for example) etc.
I think most of those who work with him know that he pursues truth, not what will make people feel good in that moment/meeting.
I’ve worked around people who are the opposite and try to morph reality so that whatever flimsy idea is suggested is somehow considered ‘correct’, and it results in long term frustration and inefficacy.
They also unrelentingly pursue bad ones. 3D fire phone interface, boring company + everything with Twitter, trying to fight cancer with a fruitarian diet ....
Well it's an employee-owned company. Your data is as good as mine. You assert that Wolfram's work is worth less than $1billion. You're quite emphatic about that fact. Let's just do some back-of-the-napkin math to assess if your premise has any validity.
Mathematica has been around for over 40 years. It has 1600+ employees. Tell me, how could a private company make payroll for 1600 top earners without hundreds of millions in revenue? They had no outside funding that we know of.
Obviously this company has made $1 billion dollars in its lifetime. Many times over I'd guess.
Existence doesn't guarantee profitability - they may have investors with a lot of patience and deep pockets. After 40 years, they should indeed turn a nice profit, but I'm not sure if it brings in billions. Many people see their product as educational software.
Are you able/allowed to provide more details?