Large companies do talk to people. User interviews are extremely common -- it's standard practice that you need to use metrics and talk to users. But like I said, interviews aren't going to cover every tiny little detail.
PM's and designers usually do think twice. But they're human, they're not omniscient. So maybe show a little grace?
Large companies do talk to people. User interviews are extremely common -- it's standard practice that you need to use metrics and talk to users. But like I said, interviews aren't going to cover every tiny little detail.
PM's and designers usually do think twice. But they're human, they're not omniscient. So maybe show a little grace?